Refund Policy

MemePhoto AI offers a Creator Plan as a $9 one-time purchase. It is not a subscription.

Payments are processed by Creem. This Refund Policy explains how customers can request a refund when appropriate.

Refund requests must be submitted within 14 days after purchase.

This policy does not limit any consumer rights that cannot legally be excluded under applicable law.

Customers may normally request a refund when:

• the customer was charged more than once for the same purchase;
• paid access or purchased benefits were not delivered;
• a material technical problem prevents the customer from using the purchased product and the problem cannot be resolved within a reasonable period;
• the purchase was made accidentally and the paid product has not been substantially used;
• the transaction was unauthorized, subject to appropriate verification;
• a refund is otherwise required by applicable consumer protection law.

Refund requests may not normally qualify when:

• the request is submitted more than 14 days after purchase without exceptional circumstances;
• the customer substantially used or received the purchased benefits before requesting a refund;
• the request is based only on a change of mind after substantial use;
• the customer violated the Terms of Service or Acceptable Use Policy;
• the request relates to exchange-rate differences, bank charges, or other third-party fees outside MemePhoto AI's control;
• the customer provides false, incomplete, or misleading information in connection with the refund request.

These limitations do not affect any refund or consumer rights that cannot legally be excluded under applicable law.

To request a refund, email support@memephotoai.com and include:

• the email address used for the purchase;
• the Creem order or transaction reference, if available;
• the purchase date;
• a brief explanation of the reason for the request;
• relevant screenshots or error details, if the request concerns a technical problem.

For security, customers should not send complete payment card numbers, passwords, full License Keys, or other sensitive financial information by email or public channels.

We will review the information provided and may request additional details needed to verify the purchase or investigate the issue.

Approved refunds are processed through Creem and returned to the original payment method when available. Approval is not guaranteed for every request.

The time required for the refunded amount to appear may depend on Creem, the payment method, the customer's bank, and other payment providers. MemePhoto AI does not guarantee an exact bank processing time.

The Free Demo does not create a payment, so there is no purchase amount to refund for free use.

Customers are encouraged to contact support@memephotoai.com before initiating a chargeback or payment dispute so that we have an opportunity to investigate and resolve the issue.

Nothing in this policy prevents a customer from exercising rights available through their bank, payment provider, Creem, or applicable law.

MemePhoto AI may update this Refund Policy to reflect changes to the product, payment arrangements, legal requirements, or customer support procedures.

The updated version will be posted on this page with a revised Last updated date.

For refund questions or purchase assistance, contact:

support@memephotoai.com